Writing
Essays on
Essays on
agentic UX
Working notes on how people and AI agents get along in enterprise software: patterns, oversight, trust and method. One essay every few days. No newsletter, no signup.
02
Autonomy is earned, not configured
Autonomy levels are usually a slider in a settings panel. That treats
trust as a state the user declares up front, when it is actually a
trajectory that builds through evidence.
01
The demo-to-production gap in agentic UX
Agent interfaces get designed for the demo script: clear requests, clean
execution, complete results. Production is ambiguous input meeting
partial execution. Design for that first.